With the advancement of technology telephone conversations can now be carried out utilizing the internet, with a protocol known as VOIP (Voice Over Internet Protocol). Voiceover Internet Protocol may soon be the primary means of communication for most companies and households. Voice over Internet Protocol or VoIP, is one of today’s hottest and most confusing new technologies. Some VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes. Some services using VoIP may only allow you to call other people using the same service. Most of the VoIP carriers offer E911 service, but not all. Some VoIP services don't work during power outages and the service provider may not offer backup power. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. Some people use VOIP in addition to their traditional phone service. Call center agents using VOIP phones can easily work from anywhere with a good Internet connection. VOIP eliminates the need for having separate lines for your Internet connection and dedicated voice transfer lines. VOIP and VOIP telephones have opened a whole new realm of possibilities for businesses and individuals across the globe. VoIP's capabilities and facilities have changed considerably over the last few years While Skype and Firefly provide a good introduction to Voip they require the user to be at the computer with it turned on. VOIP is the biggest worry for the major telephone providers. When you make a call with VoIP the conversation is broken up into packets of information which may travel via different routes to reach their final destination.